Booking Policy | Geminii Esthetics San Jose

Deposits

A non-refundable deposit may be required for select services. This deposit will be applied toward your total service cost on the day of your appointment.

Deposits allow us to reserve dedicated time for each client and help minimize last-minute cancellations.

Cancellations and Rescheduling

I understand that things come up. If you need to cancel or reschedule, please notify me at least forty eight hours before your appointment.

• Cancellations made within less than forty eight hours and no call or no show appointments are treated the same.
• A fifty percent service fee will be charged to the card on file.
• Arriving more than ten minutes late may be treated as a cancellation if I cannot complete your service, and the same fifty percent fee may apply.
• Frequent late cancellations or missed appointments may affect your ability to book future services.
  

Late Arrivals

I offer a ten minute grace period. You must be inside the suite no later than ten minutes past your appointment start time.

If you arrive late and I cannot complete all scheduled services, you are still responsible for the full cost of the original appointment because that time was reserved for you.

Please text me if you are running late. I am often with another client and may not be able to answer phone calls. I will do my best to accommodate you if time permits.

Please plan ahead for traffic, parking, and weather so you can arrive on time.

Minors

Clients under the age of eighteen must have a parent or legal guardian present to receive services.

Service Satisfaction

Your satisfaction matters. If you experience any issues with your service, please contact me within seventy two hours so I can schedule a complimentary touch up if needed.

Refunds

All service sales are final. I do not offer refunds on completed services.



Product returns may be exchanged or returned for studio credit if unopened and brought back within seven days of purchase.